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What customers said in 1996:

Date: Tue, 22 Apr 1997 23:21:39 +0200
From: htis@dachau.com

Since Mon, 5 Aug 1996 09:27:35 -0700 we are one of your few German customers (ID: htis1) and we are very pleased about the WebCom Web Hosting service ever since. We consider your company as being THE leader in this field.

Keep up the good work.

Sincerely
Ulrich Goetschel
http://www.dachau.com/hypertext
Date: Tue, 22 Apr 1997 23:02:42 +0200
From: Alfredo Sanvitale

I found your Company very well organized and easy to work with.

Thanks!
Date: Thu, 17 Apr 1997 11:13:15 -0700
From: Jeff_Whipple@aurum.com
Subject: Re: Problems FTPing

Your service response has been exceptional and appreciated.

Thanks again!

Jeff Whipple
http://webcom.com/~webcom/jwhip/
Date: Tue, 15 Apr 1997 14:32:59 +0000
From: Jason Barney <jason@talmageweb.com>

I have been with Webcom for four months and feel that I have enjoyed the best customer service and product quality I have ever experienced in this or any other industry. You and your staff have astonished me on many occasions with the diligence with which you take care of customer concerns. ...you consistently offer immediate and comprehensive attention to ALL problems and always find an agreeable solution in a timely manner. Furthermore, the reasonable price and quality of the actual hosting service is also a huge Webcom advantage. Even though you have many competitors now in that price range, your customer service oriented atmosphere will continue to give you the stronger competetive edge. With all of this going for you, I would expect Webcom to continue to grow and continue to be a reliable service provider for a long time to come.

Jason Barney
http://www.talmageweb.com
Date: Mon, 14 Apr 1997 18:55:52 -0400 (EDT)
From: Davis Salks at ABC <abc@abcads.com>

I just want to mention my appreciation for your help and the level of expertise that you offer.Thanks...

Yours truly,

Davis Salks
Date: Thu, 03 Apr 1997 14:30:27 -0800
From: Christina Reynen <reynen@ix.netcom.com>

If nobody has told you this yet today: You and Webcom are the greatest in MY book. THIS is what I call customer service. Our next client will be with Webcom as well!

Thanks!

Christina Reynen
Reynen & Uber Webdesign
Date: Thu, 03 Apr 1997 12:09:12 -0300
From: Lalo Martins <lalo@webcom.com>

Oh THANKS!!! I just LOVE webcom! :-))))) I needed support about 5 times in a year and 3 months and I've always been very satisfied.
Date: Tue, 01 Apr 1997 18:40:49 +0000
From: Jason Barney <jason@talmageweb.com>

I have made an effort in the past to thank the guys in tech support for their prompt and competent service. I should do the same for you guys in accounting. I am now bringing 1 to 2 new clients to webcom per week because your good service. Keep it up.

Thanks,
Jason Barney
Date: Thu, 27 Mar 1997 09:51:59 -0600
From: David Bellm <mail@cfq.com>

I've been really pleased with your service so far - too bad more companies don't offer such value and have their act so together!

David Bellm
Date: Fri, 14 Mar 1997 13:50:40 -0800
From: jtraynor@webcom.com (John Traynor)

Just a short thank you for the great service. Keep on making the net a better place to be!
John Traynor
Date: Thu, 13 Mar 1997 10:29:31 -0800
From: "Robert C. Randall" <robert-c-randall@worldnet.att.net>

Just a quick note to say thanks for all the helpful support that you folks post. It is well done, easy to access, and really appreciated.
Date: Wed, 12 Mar 1997 11:42:15 -0800
From: tlw2@isat.com (Tom Winesett)

Thanks for the Help,,I really suprised that I got this far with The site....I have never done this kind of thing before and I dont know much about computers as you can tell........But at least the WEB site is up and running with a little help from you guys...or girls what ever it may be.....THANKYOU
Date: Tue, 11 Mar 1997 21:33:41 -0600
From: "Barry S. Green" <greenbsg@wf.net>
Subject: Re: Reading my log

Thanks for your help. As always, you guys were timely and responsive.
Date: Mon, 10 Mar 1997 10:58:45 +0000
From: Jason Barney <jason@talmageweb.com>

I have quickly come to rely on the fact that you guys at Webcom do everything humanly possible to solve problems quickly. And, if something needs improvement (like better monitoring), you do it. That is far more than I can say for other providers and that is why I continue to be more than satisfied with Webcom.

Thanks
Date: Thu, 27 Feb 1997 07:21:24 +0700
Subject: Thank You

Thank you for your assistance.

WebCom is Simply The Best.

Farizal
You guys really have a great service and are a top notch team.

Fred Hebbel
Date: 22 Feb 1997
From: Michael R. Owen

I'd like to thank you for the top-quality Help system available on your server. I just completed writing and installing a credit-card order form and it was really easy, thanks to the WebCom online help.Thanks a lot!
Date: 18 Feb 1997
From: Breon Jacobs

I have only praise for Web Communications!
Date: 18 Feb 1997
From: F & F Sales (Gigi@itm69.com)

Keep up the good work - I haven't had one problem with your services. I've recommended your services to anyone that would listen. Thank you - thank you - thank you - thank you - thank you for great services!
Date: 13 Feb 1997
From: Linda Koutroulis

Exceptional support - Thanks - I really appreciate it.
Date: 07 Feb 1997
From: Robert D. Brown

*T*H*A*N*K*S*!*!*!* You and the rest of WebCom's support team are the greatest!
Date: 05 Feb 1997
From: Donald Scarl

I just set up my new WebCom site for Dosoris Press and it worked right out of the box.It loads quickly and is generally a pleasure. First I thought that Alta Vista was the best programming on the web, then I thought that Four-1-1 was amazing, now I think that WebCom is right up there. Somebody is doing good work.
Date: 27 Jan 1997
From: Monica Chaban

I am very impressed with your company & the speed in which you have helped me get set up!
Date: 22 Jan 1997
From Kathy (snyders@erols.com)

I can't thank you enough for [your assistance]. You have confirmed the "rightness" of our decision to have WebCom host our site. Thanks again...
Date: 15 Jan 1997
From: Niki Hignett

I've found you to be an exceptional service provider!!! Thank-you very much!
Date: 14 Jan 1997
From: J-F Gagnon

Thank you for your quick responses!!!! Great support!
Date: 07 Jan 1997
From: Kevin Kelsey

Just a quick note to express my gratitude for all of your help. Once again, thanks for all of the help from the support guys, you saved my life.
Date: 13 Dec 1996
From: Larry Martin

Thanks and good job. I've bragged about your affordability, reliability and quality customer service to many.
Date: 12 Dec 1996
From: Earl Nicholas

WebCom is fantastic, and I have been recommending your service to many friends and net associates. Your on-line management tools are excellent.
Date: 12 Dec 1996
From: Farizal F. Kamal

WebCom is the BEST. I am very happy to be a WebCom customer. BRAVO WEBCOM, BRAVO CUSTOMER SUPPORT PEOPLE.
Best regards from Indonesia.
Date: 05 Dec 1996
From: Ramon Pedro de Pradines

You folks never cease to amaze me - your support and assistance, I am sure, are unrivalled on the net.
Date: 18 Nov 1996
From: Michael Wolf

Thank you for your quick reply. Of all the many agencies I deal with on a daily basis in the businesses I am involved in, WebCom is unique in its concern for prompt communication with their clients. Typically, nothing fails like success, and I'm glad to see your company does not fall into that trap.
Date: 14 Nov 1996
From: Pete Hampton

THANKS !:
I just spoke to one of your technical support personnel and want to thank him for his professional and courteous response. Not only did he instantly correct the mess I had created, he was friendly and offered suggestions to help me, (what a unique concept, other tech support companies should follow your example.)
Again, Thank you,
Date: 07 Nov 1996
From: Ryen Caenn

Your technical support person was extremely helpful in extracting me from a frustrating situation. I read in various places about lack of computer support, especially on the internet, but I feel that WebCom has been and continues to be one of my best purchases. Keep up the good work.
Date: 25 Oct 1996
From: Michael Jacobson

Thanks very much. All in all you guys have provided really solid service over the past year. It is appreciated.
Date: 25 Sep 1996
From: David E. Tedeschi

I am a site developer and I just registered two clients with your service. All I have to say is WOW. WOW, WOW, WOW! You really have a hell of a system here, and I mean that. You have really put alot of thought into the system.
I thank you. More business coming your way soon!
Date: 24 Sep 1996
From: Kayio Austin

I just wanted to tell you THANKS A MILLION!!! you have given me the best customer service of any account that I hold be it commercial online, ISP, or severs...and trust me I deal with a lot of accounts......wanted to let you know that I do recommend WebCom and when a company asks me to set up a Internet presence I recommend and will only configure WebCom accounts.
Date: 20 Sep 1996
From: Roger Slobe

I like your good service and plan to recommend webcom.com/~webcom to my other clients. I plan to put a half dozen or so sites up in the following weeks. Keep up the good work!!!
Date: 05 Sep 1996
From: Art Shanker

Thank you for the QUICK reply, and the information. I really appreciate it, and the way you treat your customers. All business people should be like WebCom.
Date: 02 Sep 1996
From: Artemis OakGrove

I've been your customer for a year now and have always been exceedingly pleased with your service and support. I've recommended you more than once to others looking for reliable web space.
Date: 26 Aug 1996
From: Bannister Bray

NAVY SHIPS THANK YOU:
A number of US Navy ships and US Embassies have asked me to convey their sincere thanks for an easily accessible semi-secure site.
Ships and overseas shore Military Affiliate Radio Service (MARS) stations rely upon the WebCom Afloat Net web site to download necessary information to perform ship to shore personal telephone calls as and to send telegrams home. Efficient and rapid connects and downloads are greatly appreciated.
Again, thanks for a great system.
Date: 26 Aug 1996
From: RG Milar

I have always been impressed with WebCom's level of customer service. I have been approached by many other web hosting providers, but your customer service will keep me at WebCom.
Date: 23 Aug 1996
From: John Stellberg

YOU GUYS ARE GREAT!! I've been recommending WebCom to everyone I talk to.
Date: 21 Aug 1996
From: Adam Karneboge

WebCom is truly the best. I found out about WebCom by seeing another site, and when I saw the pricing at first, I was very sceptical. I have to say that I am nothing but pleased. Your connections are way too fast :-) and your support/service has been hassle free. I get at least two or three letters a week asking me what server I use, and of course I tell them WebCom!
Date: 11 Aug 1996
From M.E.

I have only recently started to use the internet, and I wanted to post my own page. After searching through all of the web services, I found that WEBCOM was the easiest and most user friendly of all. Thank you, you guys are great!
Date: 08 Aug 1996
From: Rick Riker

Thanks...for providing the best service for Web Pages anywhere on the Internet.
Date: Jun 26 1996

Thanks again for your very professional service.
--
Mike Cromer
Date: Sat, 22 Jun 1996
From: Charles Saltzman <csaltzma@ucla.edu>

Your service has been inexpensive and almost impeccable. Congratulations on a class operation.
Date: 19 Jun 1996

You guys do a great job!

Thanks for your PATIENCE and your help...

-David de Hilster
Date: 19 Jun 96

I love it at WebCom, you guys are the best, and I sing your praises to all who'll listen.

Chris Bain
Friedman Publishing Group | Metrobooks.com
Date: 14 Jun 1996
From: Mark DiLuciano <markdil@ix.netcom.com>


I think you guys do a great job, and I would never switch services. Also, I get about two to three letters a week from people asking me what server I use, and of course I send them to you.

Thanks again,
Mark
Date: 14 Jun 1996
From: David Zuill <dzuill@ibl.bm>

I have been very satsified with the service supplied me by WebCom. WebCom has made doing business with an essentially anonymous company a pleasant and trust building experience. If only all companies on the web were more like WebCom consumers would be very comfortable doing business here.
Date: 7 Jun 1996
From: Robert Pierson <Rpierson@ix.netcom.com>

I have been very happy with the performance and support here at WebCom. I will continue advising my associates to utilize WebCom as a site provider.

Sincerely,

Muscolino Inventory Service, Inc.
Robert Pierson - VP OPS Support
Date: 7 Jun 1996
From: Arief Winata <awinata@ibm.net>

Your services were excellent !!! :)
But I have to get off-line for a while.
Thanks a lot :)

-Arief Winata-
Date: 30 May 1996

Some providers call themselve "best" (best.com), but another one IS the best (webcom.com/~webcom).
Rolf Jeger
Date: 21 May 1996
From: J A Miller <miller@oo.com>

Your online help is some of the best we've seen. Well done.

Thanks.

JAMiller
Vice President
The Country Day School of Central Florida, Inc.
Date: 10 May 1996
From: Leslie Aldredge <Shag@walrus.com>
Organization: Relevation Mgmt

You make me glad I decided to open an account with WebCom. Thanks very much for your patience and quick response.
Date: 13 May 1996
From: Bob Novick <bnovick@netcom.com>

Thanks for your prompt action - once again proving WebCom is the best!

Bob Novick
Date: 09 May 1996

I've changed my billing to my Visa card and there should be no further problems like this one. Thanks for your understanding and the friendly way you handled this situation. There truly is no substitute for good customer service.

Thanks again,

Michael
Date: 6 May 1996
From: Aaron McDonald <praxis317@aol.com>

WebCom is INCREDIBLE! I have been searching and searching the WWW but I have never come across a web site as wonderful as this!! KUDOS!
Date: 07 May 1996
From: Mal MURPHY <MAL.MURPHY@ROCHE.COM>

Wow! You guys are good! You saved me some major late night hours.

Mal Murphy
Date: 1 May 1996
From: markdil@ix.netcom.com (Mark DiLuciano)

...you guys are doing a great job! You should consider becoming an ISP. Maybe you can show these [others] (like Netcom) how to run an organization.

Keep up the good work!

Mark DiLuciano
Date: 26 Apr 1996
From: taylor@vnu.co.uk (Ray Taylor)

Firstly, may I say that I have been using your service for the past two months and I find the range and quality of services is superb. The fact that it is also the lowest-cost provider I have so far found quite amazes me. I only wish I could look to a UK provider that was even half as good.

Date: 22 Apr 1996
From: nandom@ix.netcom.com (Trevor Ducreay)
Subject: Re: HOME PAGE UPLOAD

Thanks for your rather speedy response. I am pleased with your response time. Far better than that of other servers. Keep it up!
Date: 10 Apr 1996
From: douville@nwlink.com

Just wanted to say thanks for all of your help. I am continually grateful that I chose WebCom for my site. The customer service has been nothing short of first rate. Keep up the good work!

Sincerely,

Steve Douville
Date: 9 Apr 1996
Subject: Fantastic Job

I'm finally taking the time to let you guys know what an utterly fantastic experience I've had using your site. I signed up in October of 1995, and you've had your technical hiccups, but your support has been flawless. Your pricing is amazing, you allow plenty of server space and traffic, and you have all the additional tools like forms and the WebCom "On-Line" Editor. I have been heartily recommending your service to all of my friends, relatives, customers, clients, and anyone even vagely interested in building a web site. You should really get some printed marketing materials out and let people know what you offer . . . you'd put dozens of lame Internet servers out of business overnight. Thanks for a HIGH quality service.

Paul B. Bartlett
Kitty Hawk Studios, Interactive Media, Detroit, MI, USA
Date: 5 Apr 1996
From: "K.S.Low" <kslow@e55.webcom.com/~webcom>

Dear Sirs/Madams,

As a new customer I would like to let you know that I have found the support staff very helpful, and that your various services are very impressive.

Please keep up the good work, and Thank You !

KS
Date: 05 Apr 1995
From: Mike Montgomery <cybernet@sierra.net>

You guys do a great job!

Mike
Date: 4 Apr 1996

It never ceases to amaze me the "amenities" webcom offers to its customers. Keep it up. !!!

Michael Crawford
crawford@computersmart.com
Date: 29 Mar 1996
From: mstawanda@earthlink.net (Sherry Holdridge)

Dear Rick, THANK YOU. I can't tell you how much I appreciate the speed with which you deal with support issues. If only Adobe Tech Support had people like you!
S.H.
Date: 27 Mar 1996
From: Steve Douville <douville@nwlink.com>
Thanks for all of your help so far. Your service is top notch!
Thanks again,
Steve Douville
Date: 27 Mar 1996
From: Giacomo De Feo <goghi@mbox.vol.it>

Thank you!

One doesn't mind having troubles when people efficient and kind like you take care of them! Everything works all right now!

Giacomo de Feo
Date: Wed, 27 Mar 96 13:03:27 EST
From: lalo@webcom.com (Lalo Martins)

Thanks so much. Each day I'm more happy to have heard of webcom :-) it is most surely the best service provider I could choose!
Date: Wed, 27 Mar 1996 21:02:29 -0800
From: Steve Douville <douville@nwlink.com>

Thanks for all of your help.... Your service is top notch!

Steve Douville
From: xxxxxxx@cruzio.com (Carl Fravel) Date: Wed Mar 13 00:53:03 1996

Just wanted you to know that I love your services and attitude. You're commitment to quality and the skills and knowledge to make it so is the reason I chose to use [WebCom] rather than having my own server.

Thanks again for being so good.

- Carl Fravel
Date: Tue, 12 Mar 1996 21:05:37 -0800
From: Robert Keddie <flyboy@bigpig.pig.net>
Organization: Apprentice "How-To" Videos


Boy, I just like to say you guys are impressive!
Im glad I have you as my Web Service!

Robert Keddie
Apprentice "How-To" Videos
Date: Wed, 28 Feb 1996 06:37:21 +0000
From: Neil Vineberg <shambhu@inch.com>

Your customer service has been on target and helpful. Whatever problems we had as new users received prompt attention and we received workable solutions. We are in a computer age but you still feel a personal touch working with WEBCOM. We also found your instructionals and templates useful for our site. I am 1,000 percent satisfied with WEBCOM and without hesitation I would recommend your services.

NEIL VINEBERG
Peace Runs International
From: "Tarnow, Dan" <tarnow@caepo1.columbiaSC.ATTGIS.COM>
Date: Tue, 27 Feb 96 15:42:00 PST

Wow !!! You guys have very fast service !!! I am in support myself so I appreciate excellent service. Thank you very much. It is a pleasure to do business with you !!!

Dan Tarnow Jolson / Jolie1
Date: Tue, 27 Feb 1996 11:46:05 -0800
From: harvest@mail.webcom.com/~webcom (Dave Roberts)

We are very pleased with the performance, prices, and features of your service... Job well done!
Date: Wed, 21 Feb 1996 12:19:32 -0500
To: support@mail.webcom.com/~webcom
From: sekjones@atlas.odyssee.net (Shelagh Jones)

Hello there,

Just a little note to say that I am very pleased with webcom. I suggest webcom to everyone I meet that's thinking of getting on the web.

Shelagh Jones
From: "Thomas Winzig" <root@webmuse>
Date: Thu, 29 Feb 1996 00:12:07 -0500

I just wanted to say *Thank You* for all the hard work; you're doing a fantastic job! The web server is absolutely flying, and connectivity is more than excellent. Your wealth of pages continue to get richer with information, and it is apparant that you are conscientiously reorganizing the site to make it easier to use. I appreciate this, and I just wanted to say thanks.

One year ago, I didn't even know what the Internet was. Now, thanks mostly to WebCom, it is my future, and a bright one I think.

So go on, keep up the great work....

Thomas
Date: Sat, 17 Feb 1996 12:28:08 PST
From: Scott Wessler <scott@wessler.com>

...I see to it that all of my customers know that you are the best in the business.

Regards,

Scott Wessler
Wessler Consulting
From: surfer@mail.webcom.com/~webcom (NetSurfer)
Date: Tue, 16 Jan 1996 22:59:10 GMT

Your Tech Support is OUTSTANDING!!

surfer@webcom.com
Date: Tue, 16 Jan 96 14:41:23 UT
From: "Mark Kit"

Dear Sirs:

Thank you for your outstanding service! We are impressed with the supersonic speed you responded to our request and we are looking forward to developing long-term business relationship with you.

Language Interface Inc.
Mark Kit, President
Date: Tue, 9 Jan 1996 18:25:52 -0800
From: WDK@WDK.ULTRANET.COM (ROY WILLIAMS)

BRAVO,BRAVO, YOU ARE A SHINING STAR IN THE FIRMAMENT OF THE WEB. MOST THOROUGH PRESENTATION ON A SUBJECT I HAVE SEEN ON THE WEB. YOU HAVE HELPED ME INCREDIBLY IN MY CONSTRUCTION OF WEB PAGES. BEST OF 96
I am one of your customers and just wanted you to know I think you have an A+ operation. Your system is set up with a lot of forethought. Your technical support is always there and you are always trying to make your system better. I really appreciate that.

I am so sick of some of the other garbage services that are available on the Internet. People who just do not care about their customers. Please, keep up the good work and I think you will make a fortune.

Mark DiLuciano [an error occurred while processing this directive]