WebCom Billing Help

Quick Reference

• Frequently Asked Billing Questions
• Billing Policies
• Changing Your WebCom Service Plan
• Charges and Credits
• Payment Methods
• Statements
• Understanding Your Quotas
• Viewing / Updating Your Account Information
  • Updating Your Contact and Payment Information
  • Changing Contact Name or Company Name on Account
• Further Information

1. Login to your account by clicking on Control Panel Login on the left of this page.
2. Enter your userid and password.
3. On the Customer Online Services Menu, select "Change Service Plan."
4. Select the Service Plan to which you would like to change.
5. Click on "Change your Service Plan" to submit changes.

There is no fee for changing your service plan. Changes in fees and quotas do not take effect until the beginning of your next billing period. Any customers interested in using the SiteSaver service plan must email us at sales@webcom.com or call us at 1-888-8WEBCOM.

1. Login to your account by clicking on Control Panel Login link.
2. Enter your userid and password.
3. On the Customer Online Services Menu, select "Charges and Credits."
4. Select current billing period to view current Charges and Credits, or select previous billing period to view previous Charges and Credits.

You can change your payment method at any time.

Checks and Money Orders

If you have your WebCom account set to pay by check, the following notes may be helpful:

• Always include your userid on your check or money order payment to assist the Billing Department in knowing which account to apply the payment.

• Checks and money payments must be prepared in US dollars, drawn from a US bank.

• If your payment type is set to check, you will be charged a $2 processing fee for each payment.

• Checks should be made out to: WebCom

• Checks should be sent to:

  Verio, Inc.
  PO Box 972445
  Dallas, TX 75397-2445
  USA
  
  Courier services such as UPS or FedEx should be sent to:
  
  Verio Inc / 972445
  TX1-0006
  14800 Frye Road
  Fort Worth, TX 76155
  USA
  

Credit Cards

• WebCom accepts the follow credit cards: Visa, Mastercard, American Express, and Discover.

Wire Transfers

WebCom accepts wire transfers of US funds drawn from a US bank (if it is a foreign bank, it must have a US address). The fee for this service is $18.00, which covers our bank service fee and an in-house processing fee. You may want to only use this option if paying for several months of service at a time.

Wire Transfer payment information:

Beneficiary: Verio Inc.
JPMorgan Chase Bank, N.A.
1717 Main Street
Dallas, TX 75201
ABA Number: 111000614
SWIFT# CHASUS33

Account Number: Please contact our accounting team to receive the account number.

**Please be sure to reference your Webcom acct userid**

1. Login to your account by clicking on Control Panel Login on the left of this page.
2. Enter your userid and password.
3. On the Control Panel, select "Billing Statements."
4. Select current billing period for which you would like to view the statement. You may also view previous statements by selecting previous billing periods.
5. You may receive printed statements in the mail (for a $1.00 fee).

Quotas are limits which determine the amount of resources your WebCom account is allowed to consume. Every WebCom account has quotas for Disk Storage, Network Traffic, Commerce Server Traffic, and Email Addresses. Your quotas depend on which service plan you have. You can view a current schedule of our rates and quotas by visiting our rates page. The following are some helpful points about quotas:

• All quotas work on a monthly basis. For example, if your Network Traffic quota is 2,500MB (2,500 Megabytes of Network Traffic) you can use that much Network Traffic each month.

• You are allowed to exceed your quotas at any time. If you exceed any of your quotas, you will be charged at the end of the month for any overage. See our rates page to view our current rates for exceeding quotas.

• If you would like to see how much of your quotas your account is currently using, please see Charges and Credits.

Disk Storage

Disk Storage is a measure of how much room all of your files occupy on our servers. This includes all files stored in all parts of your account, as well any any email stored in pop email boxes. WebCom measures your Disk Storage by logging your daily disk usage and averaging it over the month. At the end of the month, if your average Disk Storage usage exceeds your quota, you will be billed for excess usage. If you need to exceed your Disk Storage quota, you do not need to ask permission; simply use as much diskspace as you need, and you will be charged at the end of your billing period for any overage.

As of May 16th, 2005, WebCom is no longer charging customers for storage of log files within the "userid/logs" directory. All other directories, including "clogs" (if being used), will continue to count towards the total Disk Storage usage. Please contact support@webcom.com for any questions regarding this policy change.

Network Traffic

Network Traffic is a measurement of how much data flows in and out of your account. This includes accesses to your pages, FTP uploads and downloads, and email traffic. Most WebCom sites rarely exceed their Network Traffic quotas. If your account exceeds the Network Traffic quota, you will be charged at the end of the month for authorized excess Network Traffic. If you exceed this quota, WebCom's Billing System will automatically send you an email message asking you to authorize additional Network Traffic. For information on how to do this, see Viewing / Updating your Account Information.

NOTE: WebCom keeps track of http (web-based) Network traffic based on web server log files. Because of this, any file requested from our web server is counted against your Network Traffic quota, regardless of whether the user completes the download (For example, if you have a 10MB file on your site and someone cancels after downloading only 1MB of it, 10MB of traffic is still counted against your traffic). For this reason, we recommend making larger files available through File Transfer Protocol (FTP), which does not have this drawback.

Commerce Server Traffic

Commerce Server Traffic is a specific form of Network Traffic which has its own quota. It is separated from normal Network Traffic, because using the secure server is more resource intensive. Like Network Traffic, if your monthly amount of Commerce Server Traffic exceeds your quota, you will be charged for the overage.

Email Accounts

Your WebCom account can have as many email accounts as your quota. Each WebCom account can have any number of incoming addresses. For each email account exceeding your quota, you will receive a charge at the end of the month. Your default email account does not count against your quota if it only contains userid@webcom.com as an incoming address and only uses the forwarding option. For more information about email and email accounts, please see our email documentation.

WebCom users can view or change their Account Information easily and immediately at any time through WebCom's Customer Online Services Menu. Any changes to account information, with the exception of account holder name and company name, must be made by the user via this menu. In order to make changes to your account information, follow these simple steps:

1. Login to your account by clicking on Control Panel Login on the left of this page.
2. Enter your userid and password.
3. On the Control Panel menu, select "Account Information."
4. Make any necessary changes to account information.
5. Submit changes to our system by clicking on the "Update" button at the bottom of the page.

The information that you will have the option to change includes postal address, phone number, email address, payment method, and credit card information. You will also be able to raise or lower your authorized Network Traffic limit and select or deselect the option to receive a monthly printed statement. If you would like to change the name that the account is under or the company name associated with the account, please see Changing Contact Name or Company Name on Account.

If you would like to change the Contact Name or Company Name of your WebCom account, you must submit a fax to our Customer Relations department requesting the change of information. The fax must be on the letterhead of the currently listed company and must be signed by the current account Contact (see above for information about Viewing / Updating Account Information). In addition, the fax must include a copy of the Web Communications Terms & Conditions of Service Contract signed by the new contact.

The purpose of this procedure is to provide our Billing Department with a signed statement documenting the exchange of an account and to confirm that new contact has read and agreed to WebCom's terms of service. The number to send the fax to is 801-437-0202. Please address your fax to the WebCom Customer Relations department. Your change will be implemented as soon as possible. If you have additional questions, please send an email to customer.relations@webcom.com.

If you have any billing questions that are cannot be answered by reading this page or our Frequently Asked Questions page, you can contact a billing representative by sending email to accounting@webcom.com or by filling out the form below. If you have questions about using your WebCom account that are not related to billing, please see the starting point to our help pages.

phone: 1-800-GETVERIO
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